We recommend that you plan to arrive for your treatment at least 15 minutes prior to your first scheduled appointment as you will be required to complete a client health history form. For subsequent sessions, we recommend you arrive at least 5 minutes prior to your appointment. We have a lovely waiting room that we aim to keep warm in winter and cool in summer, with fresh filtered water and interesting magazines to read.
Acupuncture and Chinese Medicine treatments- Treatment will include time required for assessment, history taking, lifestyle advice, patient advice and needling. Please allow approximately 90min for Initial Acupuncture treatment. Follow up Acupuncture treatments require approximately 60min.
Massage Treatments – Please advise the practitioner of your most main complaint/injury area. This will be the main focus during treatment. If multiple areas need to be address, longer treatment time will be required. Pregnancy massage, please advise the practitioner the current stage of your pregnancy and any signs and symptoms experience.
We understand that life is busy, and try to be flexible where possible. However, we do have some policies in place that may apply in the instance of late arrivals or short-notice cancellations.
We do everything we can to ensure that you received your full treatment time. However, if you arrive late and we have appointments immediately after, we may only be able to provide you with your remaining treatment time. We will retain the right to charge you for your full treatment time. We recommend that you make every effort possible to arrive at least 10 minutes prior to your appointment.
We are committed to providing all clients with exceptional healthcare. When a client cancels without giving enough notice, they prevent another client from being seen.
Please call us on 8034 8584 or 0412 444 345 by 3:00pm the day prior to your scheduled appointment to notify us of any changes or cancellations. To cancel a Monday appointment, please call us by 3:00pm on Friday. If prior notification is not given, you may be charged 100% for the missed appointment. $50 for late cancellation of appointment after the 3pm the day before the appointment.